Help Wanted

Client Services & Office Assistant

Los Angeles, CA

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Founded by Audrey McLoghlin, Frank & Eileen was born from the memory of her loving Irish grandparents, married in 1947, and built on a love story defined by integrity, grit, fortitude, and a deep commitment to forging something remarkable.

Embodying the values represented by the traditional Irish Claddagh ring: Love, Friendship, and Loyalty; Frank & Eileen’s intention is for each garment to adorn its owner with confidence, exude a timelessly effortless sophistication, and simplify the day-to-day with low-maintenance wash & wear fabrics for an on-the-go lifestyle.

Frank & Eileen is looking for ……….

•   A candidate who can work in a fast-paced environment and execute tasks both quickly and efficiently while anticipating the needs of others

•   A highly personable candidate who can easily hold conversations with all types of customers and leave them with a pleasant and positive experience, not just of the product, but of their personalized customer service

•   The ability to handle customer problems and complaints efficiently and gracefully

•   The ability to provide support with showroom maintenance, preparation for market weeks, managing samples, office errands, photoshoots, sample sales, and events

•   Strong attention to detail and presentation (must be able to create beautiful packages for customers, VIPs, and gifting purposes)

•   A self-starter that can remain highly organized, reliable, and articulate

Qualifications:

•   Strong retail and customer service experience, preferred

•   Excellent written and verbal communication skills on all platforms (email, phone, chat)

•   Comfortable with a fast-paced environment and with all things digital

•   Highly adaptable and excellent at balancing shifting priorities

•   Highly adept at changing tasks with grace, while making each customer feel valued

•   Quickly able to learn full product line and understand silhouettes and fit

•   Comfortable using ladders and doing occasional heavy lifting

•   Strong problem-solving skills and initiative

•   Ability to work well in a team environment

Required Education

•   Bachelor’s degree in a creative or business field

Bonus Points…

•   Familiarity with Shopify, or other e-commerce platforms

•   Knowledge of Olark, or other customer chat service

•   Experience with customer service for other DTC brands

Job Type

•   Entry Level

•   Email cover letter and resumes to: ​talent@frankandeileen.com